Covid-19 Protocal
The current Covid-19 pandemic has caused challenges that have had a significant impact on certain high risk community members. At Shenandoah Business Solutions we desire to be a responsible community partner so have enacted a Covid-19 Business Protocol to help do our small part. Since several members of our team and our clients either care for or are exposed daily to high risk people, the following steps have been taken until further notice:
- SBS personnel is available during normal operating hours
- Office phone will be monitored Monday - Thursday 10 am to 6 pm and Fridays 10 am to 4 pm
- Client meetings can be scheduled in the SBS business office by appointment only. Our facilities have been sanitized. The conference table has been expanded to enable appropriate distancing. There's a reduced number of staff in the office with some still working from home to help minimize exposure. Masks are required where social distancing isn't possible, or if its requested by the client in attendance.
- Account Manager in-person meetings will continue to be handled via email, video chat, or phone unless special arrangements have been made.
Clients who need support may call (540) 414-6000 during business hours, can email requests to support@contactsbs.com, or may complete the support form below. Requests provided through email or the form will automatically create a support ticket in our company Help Desk monitored daily by production personnel. Clients will be notified upon completion of the task or prior, if we have questions about your request.